Refund Policy

Before you purchase

Purchases are not open in the current release. When checkout becomes available, review the displayed price, currency, credit allowance, task cost and these policies before paying. We do not currently promise a free generation allowance or an automatic money-back period.

Confirmed generation failures

When a generation is confirmed as failed, the task’s reserved credits are returned to the same account or wallet. This is a credit-ledger reversal, not a refund to a card, PayPal account or bank. Check the task and credit history in your workspace before submitting again.

Queued or unconfirmed submissions

A queued or processing task has not been confirmed as failed. A network interruption can also hide a provider’s successful acceptance. If a task says it needs review, send its task ID to support@rapwithme.com. Do not keep creating new requests while the first submission is unresolved; they could produce separate charges.

Payment refund requests

If you believe you were charged incorrectly, charged twice, or did not receive purchased credits, email support@rapwithme.com with the order ID, account email, approximate payment time and a short explanation. Do not include a full card number, password, recovery key or API key.

Payment refunds are reviewed separately from failed-task credit returns. Send us the order details above to request a review. We cannot promise an approval period. Any approved payment refund is handled through the payment provider, and provider or bank processing times can vary. We will not ask you for a separate payment to release a refund.

Result quality and unused credits

A result that differs from your preferred face detail, voice, gesture or musical style is not automatically a technical failure. Tell us what went wrong and include the task reference so we can review it. Requests involving unused credits or dissatisfaction are considered based on the circumstances and any rights provided by applicable law.

Consumer rights and contact

This policy does not limit any cancellation, withdrawal, defect or refund right that applies to you under mandatory law. We do not treat accepting these general terms as a separate waiver of such rights. If you are unsure which kind of request to make, contact us and describe the issue.